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Return & Replacement

At eazygetz , we strive to ensure that you have a seamless shopping experience. We understand that sometimes products may not meet your expectations or may arrive in a condition that requires replacement. Our Return & Replacement Policy is designed to make the process as simple and hassle-free as possible. Please read the following guidelines carefully to understand how returns and replacements work.

Eligibility for Return & Replacement

  1. Time Frame: You can request a return or replacement within 5 days from the date of delivery (e.g., 7, 10, or 30 days).

  2. Condition of Product: The product must be unused, unwashed, and in its original condition with all tags, packaging, and accessories intact.

  3. Proof of Purchase: A valid invoice or order number is required for all return or replacement requests.

  4. Non-Returnable Items: Certain items such as innerwear, cosmetics, personalized products, and perishables are not eligible for return or replacement unless they are defective or damaged.

Reasons for Return & Replacement

You can request a return or replacement under the following circumstances:

  • Defective or Damaged Product: If the product is damaged, defective, or not as described on the website.

  • Wrong Product Delivered: If you receive a product that is different from what you ordered.

  • Size/Color Issues: If the product does not fit or the color is not as expected (subject to availability).

  • Missing Items: If some parts or accessories are missing from the package.

How to Initiate a Return or Replacement

  1. Log In to Your Account: Visit our website and log in to your account.

  2. Go to Order History: Navigate to “My Orders” and select the item you wish to return or replace.

  3. Select Reason: Choose the appropriate reason for return or replacement from the dropdown menu.

  4. Submit Request: Follow the prompts to submit your request. You will receive a confirmation email with further instructions.

  5. Pack the Product: Securely pack the product in its original packaging along with all accessories and the invoice.

  6. Schedule a Pickup: We offer free pickup services for returns and replacements. Our delivery partner will contact you to schedule a pickup.

Return & Replacement Process

  1. Inspection: Once we receive the product, our team will inspect it to ensure it meets the eligibility criteria.

  2. Approval: If the product is approved, we will process your return or replacement request within 5 business days.

  3. Refund: For returns, the refund will be credited to your original payment method within 5 business days after approval.

  4. Replacement: For replacements, the new product will be shipped to you within 10 business days after approval.

Important Points to Note

  • Refund Method: Refunds will be processed through the original payment method used during purchase.

  • Exchange Availability: Replacement is subject to product availability. If the product is out of stock, we will process a refund.

  • Return Shipping: Free pickup is available for returns and replacements. If you choose to self-ship, ensure you use a reliable courier service and share the tracking details with us.

  • Cancellation: If you change your mind before the product is shipped, you can cancel the order from the “My Orders” section.

Contact Us

If you have any questions or need assistance with your return or replacement, feel free to reach out to our customer support team:

 

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