1. Returns Eligibility
We want you to have a hassle-free shopping experience. If you are not satisfied with your purchase, you can return it under the following conditions:
- The item must be unused, unworn, and in its original packaging.
- Returns must be initiated within 8 days of delivery.
- Certain items, such as perishable goods, personal care products, or customized items, are non-returnable.
2. How to Initiate a Return
To request a return, follow these steps:
- Log in to your account and go to the Orders section.
- Select the item you wish to return and submit a return request.
- Pack the item securely and hand it over to our delivery partner.
3. Refund Process
Once we receive your returned item, we will inspect it and process your refund within 5 business days. Refunds will be issued in the original payment method or as store credit, as per your preference.
4. Exchange Policy
If you wish to exchange an item for a different size or variant, you can place a new order after returning the original item. Availability of stock will determine whether an exchange is possible.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us immediately with photos of the issue. We will arrange a free replacement or issue a refund as per our policy.
6. Cancellations
In case you have placed an order with us and wish to cancel it. Please initiate the cancellation process within a day of placing your order. Your order will not be eligible for cancellation, if 1 day time period since the order was placed is extended.
7. Non-Returnable Items
Some items are not eligible for returns, including:
- Perishable products
- Personal hygiene items
- Digital/downloadable products
- Customized or personalized orders
For any further assistance, please visit our Help Center on the website.